7 IT Outsourcing Trends in 2022

Founder & CEO at Dynamix Solutions

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IT outsourcing has become a mainstay for businesses of all shapes and sizes. Research indicates that companies in Canada have outsourced over $11.9 billion to IT consultants.

It’s easy to see why. Technology, data and cybersecurity are now vital to the operations of every business – but managing these competencies takes expertise and resources, which many companies don’t have in-house.

IT outsourcing is the perfect answer, offering businesses the chance to get their hands on IT and cybersecurity expertise at a fraction of the price of hiring someone full time. 

Your IT consultant will keep their fingers on the pulse when it comes to the latest and greatest in technology innovations, helping your business stay ahead of competitors, find new efficiencies and improve productivity. 

With that in mind, here are the trends we’ll see in the world of IT outsourcing this year. 

Growth of Artificial Intelligence (AI)

AI is a form of computer science that enables automation and rapid data analytics. AI has endless use cases in business, so it’s no surprise that 72% of decision-makers say AI will be a major business advantage of the future. 

AI is inherently complex. It takes skill and specialist knowledge to rollout AI initiatives – but these pilots are well worth the investment. Research shows that AI can result in 50% more sales and up to 60% cost reductions for companies. 

As more Canadian businesses look to take advantage of AI, IT outsourcers are improving their offerings to include AI use cases. If you’d like to find out more about how AI can enhance your business, speak to our managed security services team. 

The Practice of Remote Work Is Here To Stay For Good 

Gartner’s research shows that 48% of employees will work remotely at least some of the time in the post-pandemic world, compared with 30% before.

In this new paradigm, companies need to update their approaches to IT and security. It’s not enough to protect the office perimeter anymore. 

Because of the complexities associated with cybersecurity and remote working, we’ll see more businesses look to managed security providers for 24/7 support with remote work security. 

Cloud Computing Will Become Even More Popular 

A huge benefit of remote working is the ability to work anywhere, anytime. This is achieved through the use of cloud applications – popular platforms like Slack, Teams and Google Workspace. 

Cloud applications are proving hugely popular. In Canada, spending on public cloud computing is forecast to reach 10.3 billion Canadian dollars in 2023.

While the cloud is excellent for employee productivity and flexibility, it can be challenging to manage from an IT standpoint.

Many companies have come to us shocked at their cloud bills or concerned about data security in the cloud. These concerns are valid – and companies need to get a handle on their cloud environments.

A good IT service provider can help you effectively harness the power of the cloud, ensuring that your environment stays secure – and that you only pay for what you use. 

Blockchain Services Will Be More in Demand 

A blockchain is a form of distributed ledger that keeps a trace of all transactions. Many experts tout blockchain as the future of finance – and it’s the basis for cryptocurrency exchanges across the world.

Blockchain and crypto are becoming more popular by the year – and are beginning to enter the mainstream. It is estimated that 1.2 million people, 3.2% of Canada’s total population, currently own cryptocurrency.

IT service providers have realized that crypto and blockchain are blossoming markets.

Leading players are investing in boosting their blockchain capabilities, so they can help customers utilize tools like decentralized apps (dApps) or enable cryptocurrency payments for their services. 

There is a Growing Need for Cybersecurity Professionals and Expertise 

The phrase ‘data breach’ is enough to send a shudder down the spine of any business leader. A high-profile data breach is enough to put a company out of business these days. This is why cybersecurity protection is more critical than ever. 

Best-in-breed IT service providers go beyond basic network monitoring and IT helpdesk support. They’ll support your company in creating a robust security strategy so that you’re protected from cybercriminals. 

Increasingly, IT providers are offering security as a service, where they manage your security operations from end to end. Learn more about this here. 

Outsourcing Providers Will Increasingly Focus on Machine Learning and Automation 

IT expertise can be expensive. Plus, as demand for outsourcing goes up, many IT outsourcing companies are having to turn away new business. 

In the same way that businesses can make use of AI, IT outsourcing companies can do the same. AI can be used to automate functions like network monitoring, data loss prevention and user behavior analytics. 

These solutions then flag suspicious activity to your IT provider, so they can take manual action as needed. 

The Use of Robotics Will Increase in the Outsourcing Industry

Robots are a form of automated machine that are programmed to carry out specific jobs, like picking and packing or transporting goods. 

Once they are up and running, robots are much cheaper than paying for human labor. 

Robots are increasingly popular – but they take expertise to set up and manage. In line with this, more and more IT providers are investing in robotics expertise, so they can help their clients harness the power of robotics. 


It really is an exciting time in the world of technology and IT outsourcing. Lots of technologies, like AI and robotics, which used to only be available to large enterprises, are now becoming accessible to SMBs. 

So, don’t go at it alone. Discover how an outsourced IT provider can supercharge your business operations today. 

What Will Managed IT Services Look Like for Your Company?

Are you wondering what a managed services plan would look like for your business? Dynamix Solutions can sit down with your Toronto or Calgary business to customize a support package. 

Contact us today to schedule a consultation! Call Toll Free: 1 (855) 405-1087.

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