Difference Between Service Desk and Help Desk

What’s the Difference: Service Desk vs. Help Desk

The majority of people have heard of both service and help desk services, but not many can pinpoint the ways in which they differ, and which help desk support option is best. Depending on your needs, understanding the difference will allow you to select the IT support and service management option that is most suitable. There are very distinct differences between help desk and service desk services, and each is uniquely beneficial for business operations.

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How to Take Care of Your Computer With Computer Hardware Maintenance

How to Take Care of Your Computer With Computer Hardware Maintenance

Computers, just like any other electronic device, need regular maintenance. The same way that you attend your annual medical check-up, your computer also needs scheduled maintenance of its computer hardware to ensure that you are doing everything you can to extend its lifespan. This is what many people call preventative maintenance.

What Are IT Professionals and What Do They Do

What Are IT Professionals & What Do They Do?

When you hear the title “IT professional”, ask yourself an important question: do you have an understanding of what that actually means? Professionals of any kind are qualified in their industry in a manner that requires special education, skills, or training. All three are necessary requirements for an IT professional when it comes to tackling today’s computing world. IT professionals work in line with the ethical and technical standards of their industry, which move rapidly in order to keep up with the changes of the modern digital age. What do IT Professionals Do? IT, also known as information technology, indicates … Read more

Should You Delegate Your IT Operations?

Should You Delegate Your IT Operations?

Delegating tasks is not always easy, whether you’re a small business owner or enterprise executive. While doing things yourself “in-house” might seem like an economical choice. This isn’t always the case.  Sometimes trying to do things yourself can end up costing you more. For example, when the task involves something that requires a specific type of expertise and when things can go horribly wrong if it’s not done well. A few things that come to mind that would fit this description are your building’s electrical work, drafting your corporate legal documents, and managing and monitoring your IT infrastructure. Not everyone … Read more

Cybersecurity Tips for Small & Medium Business

Cybersecurity Tips for Small & Medium Businesses

Most cyber incidents in the news involve large corporations such as JBS Foods, Delta Air, Colonial Pipeline, and the list goes on and on. However, many cyberattacks also target SMBs. A 2019 survey found that approximately 20% of SMBs were victims of one or more attacks. Less than half of the businesses (46%) said they had implemented defenses against potential cyber-attacks. Tips for Protecting Your Business Cyberattacks on SMBs are becoming more frequent and sophisticated, and businesses are not adequately protecting themselves. Below are the top cybersecurity tips for small and medium-sized businesses: Keep Software Up to Date When your … Read more