IT services for small businesses are always advancing in new and thrilling ways, but your employees may not be as enthusiastic as you are about the new developments. Employees who are used to doing things one way may balk at the idea of change, even when they understand that it will increase the bottom line. Here are five reasons why your employees may be dragging their feet, and how to get them on board with your future IT objectives.
5 Reasons Employees Avoid Change
Employees are human beings with all their personal quirks. The trick is to recognize when they are being resistant to change and offer them some soothing solutions. Here are 5 reasons why most employees reject change.
1. They Feel Threatened – Whether it’s a loss of control at work or the potential to become obsolete with the new technology, employees might end up stonewalling or arguing against change. Include your employees in the planning stages and asking them for their feedback so that you have “buy-in” before you implement changes.
2. They’re Overwhelmed – Too many changes mean new work on top of the old work. Address the potential for too much work early on by showing employees how outsourcing a portion of the new work can be one way to alleviate a larger workload.
3. Too Much Uncertainty – If you’re dealing with new IT platforms, new ways of doing business, and new technologies, employees may not feel comfortable keeping the systems secure and working properly, especially if they have little knowledge of the new systems. Explain that there will be training and help from outsourced experts or an in-house designated trainer.
4. Sticking to Old Ways – Whether it is because they were instrumental in implementing the previous system or they just got used to doing things their way, people may not be happy to change. Make the case that the old ways aren’t going to cut it anymore, while honoring the fact that they worked well for a time.
5. Afraid of Mistakes and Incompetence – If you develop new technologies in-house or outsource them, there is definitely the potential for more mistakes and/or incompetence with the new systems. Give key employees the power to make decisions so that you don’t end up with a runaway project, and only work with reputable IT service companies.
Implementing IT Services for a Small Business
Remember to give your staff time to get used to the idea of change and implement things slowly, and in pre-planned stages. Reduce uncertainty, mistakes, and negative feelings by running the old system in parallel with the new system to have time to work out issues. Alternatively, you can outsource partial portions of your project to companies that specialize in IT services for small busineses, so that you can get new technologies in the door, even as your staff maintains their own territory in-house.